How to integrate Microsoft Teams Call feature with Sugar ?


I want to know if someone already designed a solution to "plug" Sugar with Microsoft Teams Call feature.

My use cases are

  • for an incoming call, open a new tab with a call to a specific URL that will display the corresponding caller record (using phone number detection) or provide a way to choose it (if many matches) or provide a way to create a new contact / leads (if no matche)
  • click to call to dial in Teams from a Sugar Phone field

Of course, it would be better if we can also catch the hanging event or the transfer.

So maybe someone knows an existing integration that does that (we designed one but it requires TAPI connection between the PC and the CTI).

Many thanks for your answers / solutions / ideas / tricks.


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