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Error during upgrade 11.0.3 to 12

Jeroen Somhorst

Hi,

I'm currently in the process of upgrading my local development instance of a customer from 11.0.3 Enterprise to 12.0.0. The problem currenty is that it fails after the healtcheck (or during, the logs arent really clear) with the following SQL error: 

Mon, 02 May 2022 12:32:13 +0000 [Upgrader] - ERROR: Exception: An exception occurred while executing 'SELECT outbound_email.id, outbound_email.eapm_id, outbound_email.name, outbound_email.type, outbound_email.user_id, outbound_email
.email_address_id, outbound_email.authorized_account, outbound_email.mail_authtype, outbound_email.reply_to_name, outbound_email.reply_to_email_address_id, outbound_email.mail_sendtype, outbound_email.mail_smtptype, outbound_email.m
ail_smtpserver, outbound_email.mail_smtpport, outbound_email.mail_smtpuser, outbound_email.mail_smtppass, outbound_email.mail_smtpauth_req, outbound_email.mail_smtpssl, outbound_email.deleted, outbound_email.team_id, outbound_email.
team_set_id, outbound_email.acl_team_set_id, teams_tn.name tn_name, teams_tn.name_2 tn_name_2 FROM outbound_email LEFT JOIN teams teams_tn ON (outbound_email.team_id = teams_tn.id) AND (teams_tn.deleted = ?) WHERE (outbound_email.id
 = ?) AND (outbound_email.deleted = ?) LIMIT 1' with params [0, "d717dbfa-e3dc-11eb-b061-0242ac170007", 0]:

I just checked the database prior upgrading to 12.0 and indeed this table does not have a acl_team_set_id column. When I truncate that specific table and start the upgrade all seems to work as expected. But whenever I import the data again and do a QRR the application is broken with the same error. 

Did someone see this behaviour in the past? 

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  • 0

    The column acl_team_set_id does exist in Sugar 11.0.x

    Sugar 11.0.3

    desc outbound_email;
+---------------------------+--------------+------+-----+---------+-------+
| Field                     | Type         | Null | Key | Default | Extra |
+---------------------------+--------------+------+-----+---------+-------+
| id                        | char(36)     | NO   | PRI | NULL    |       |
| eapm_id                   | char(36)     | YES  |     | NULL    |       |
| name                      | varchar(255) | YES  |     | NULL    |       |
| type                      | varchar(15)  | YES  | MUL | user    |       |
| user_id                   | char(36)     | NO   |     | NULL    |       |
| email_address_id          | char(36)     | YES  |     | NULL    |       |
| authorized_account        | varchar(255) | YES  |     | NULL    |       |
| mail_authtype             | varchar(10)  | YES  |     | NULL    |       |
| reply_to_name             | varchar(255) | YES  |     | NULL    |       |
| reply_to_email_address_id | char(36)     | YES  |     | NULL    |       |
| mail_sendtype             | varchar(8)   | YES  |     | SMTP    |       |
| mail_smtptype             | varchar(20)  | YES  |     | other   |       |
| mail_smtpserver           | varchar(100) | YES  |     | NULL    |       |
| mail_smtpport             | int(5)       | YES  |     | 465     |       |
| mail_smtpuser             | varchar(100) | YES  |     | NULL    |       |
| mail_smtppass             | varchar(255) | YES  |     | NULL    |       |
| mail_smtpauth_req         | tinyint(1)   | YES  |     | 0       |       |
| mail_smtpssl              | int(1)       | YES  |     | 1       |       |
| deleted                   | tinyint(1)   | YES  |     | 0       |       |
| team_id                   | char(36)     | YES  |     | NULL    |       |
| team_set_id               | char(36)     | YES  | MUL | NULL    |       |
| acl_team_set_id           | char(36)     | YES  | MUL | NULL    |       |
+---------------------------+--------------+------+-----+---------+-------+

    Sugar 12.0.0

    mysql> desc outbound_email;
+---------------------------+--------------+------+-----+---------+-------+
| Field                     | Type         | Null | Key | Default | Extra |
+---------------------------+--------------+------+-----+---------+-------+
| id                        | char(36)     | NO   | PRI | NULL    |       |
| eapm_id                   | char(36)     | YES  |     | NULL    |       |
| name                      | varchar(255) | YES  |     | NULL    |       |
| type                      | varchar(15)  | YES  | MUL | user    |       |
| user_id                   | char(36)     | NO   |     | NULL    |       |
| email_address_id          | char(36)     | YES  |     | NULL    |       |
| authorized_account        | varchar(255) | YES  |     | NULL    |       |
| mail_authtype             | varchar(10)  | YES  |     | NULL    |       |
| reply_to_name             | varchar(255) | YES  |     | NULL    |       |
| reply_to_email_address_id | char(36)     | YES  |     | NULL    |       |
| mail_sendtype             | varchar(8)   | YES  |     | SMTP    |       |
| mail_smtptype             | varchar(20)  | YES  |     | other   |       |
| mail_smtpserver           | varchar(100) | YES  |     | NULL    |       |
| mail_smtpport             | int(5)       | YES  |     | 465     |       |
| mail_smtpuser             | varchar(100) | YES  |     | NULL    |       |
| mail_smtppass             | varchar(255) | YES  |     | NULL    |       |
| mail_smtpauth_req         | tinyint(1)   | YES  |     | 0       |       |
| mail_smtpssl              | int(1)       | YES  |     | 1       |       |
| preferred_sending_account | tinyint(1)   | YES  |     | 0       |       |
| deleted                   | tinyint(1)   | YES  |     | 0       |       |
| team_id                   | char(36)     | YES  |     | NULL    |       |
| team_set_id               | char(36)     | YES  | MUL | NULL    |       |
| acl_team_set_id           | char(36)     | YES  | MUL | NULL    |       |
+---------------------------+--------------+------+-----+---------+-------+

    If you look in the sugarcrm.log is there more information about the error?

  • 0 in reply to Jeff Bickart

    Interesting, my outbound_email table is also missing the acl_team_set_id

    Though I'm on 11.0.2 Professional not Ent.

  • 0 in reply to Francesca Shiekh

    Yesterday we upgraded a copy of PROD instance of a customer from PRO 10.0.2 to ENT 12.0.0.

    The steps were:

    • PRO 10.0.2 -> PRO 10.0.6
    • PRO 10.0.6 -> PRO 11.0.3
    • PRO 11.0.3 -> ENT 11.0.3
    • ENT 11.0.3 -> ENT 12.0.0

    All steps ran successfully without any big deal, no db issue or red flag or anything else. That customer have some custom js controllers, custom modules, dependencies and some other customizations.

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • 0 in reply to André Lopes

    Hello ,

    Did you face any issue when converting from PRO to ENT ? Did you do the trick via the upgrade wizard or silent upgrade ? I can't do it through the upgrade wizard as it is blocking without any error message ... Any idea ? ?

    Do you know how to do it through silent upgrader ?

    We are on Sugar Pro V11.0.3

    Thanks in advance.

    Best regards,

    Enes

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