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Data Security / Encryption

Frédéric Rinaldi

Dear all,

Many of my customers (SugarCRM 7.x or 8.x Pro or Ent) ask us what is the best question to secure SugarCRM data.

Of course, we recommended the main "standards" security options (role/team for end user, VPN access, HTTPS, restricted access to database etc.).

But, the "new" question is more to also secure the database content itself ; is there any standard solution to easily encrypt the database content but let SugarCRM work without restriction.

We know that we could created "encrypted" field inside SugarCRM but the target is more a global database encryption.

It should be a weird question but I'm not a system security expert, so I am open to all your suggestions or experiments.

Kind regards,

Fred

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    I'm looking for "encryption at source" with respect to protecting PII from a cyber security insurance perspective. I completely agree with the recommendations already given regarding best practices, but I'm specifically being asked if my PII is encrypted at source by the insurance company. 

    Is TDE my best option? Does SugarCRM not directly support some way to do this by flagging specific fields that contain sensitive data that I'm not aware of? 

    Thanks in advance for any help on this. 

  • 0 Sugar Employee Badge in reply to Brian Jones

    Hi Brian.

    I'd also point out that there is an "encrypt" field type that you can use to store data as encrypted text in the database. But, in general, there's lots of drawbacks to encrypting data at the field/column level. You can search for this data. You can't sort on this data. PII generally covers people's names, addresses, phone numbers... things you'll need to look the customer up. The usability is going to be bad.

    https://support.sugarcrm.com/Documentation/Sugar_Versions/11.0/Ent/Administration_Guide/Developer_Tools/Studio/#Field_Types

    That's why we typically go with encryption at rest / disk level encryption.

    App Ecosystem @ SugarCRM

  • 0 in reply to Matt Marum

    Thanks Matt, I agree with everything you said which is why I feel like I'm stuck. 

    I don't see a path forward for the an "On Prem" solution that contains PII that is "encrypted at source" without making the platform nearly un-usable for our staff. 

    For context, the requirement for "encrypting PII at source" is coming from our Cyber Insurance and I feel like there is real breakdown between the lawyers and a use-able solution. 

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  • 0 in reply to Matt Marum

    Thanks Matt, I agree with everything you said which is why I feel like I'm stuck. 

    I don't see a path forward for the an "On Prem" solution that contains PII that is "encrypted at source" without making the platform nearly un-usable for our staff. 

    For context, the requirement for "encrypting PII at source" is coming from our Cyber Insurance and I feel like there is real breakdown between the lawyers and a use-able solution. 

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