ClubZone On Demand: Service Track

Introduction to Sugar Serve and Sugar Live with a real-life situation and demo.

In this session, we’ll run through some of the cool tips and tricks of Sugar Serve that will help you improve and set up your instance for success. This session in for Sugar Serve customer, but other customers are welcome to learn features in Sugar Serve.

A customer case study on how UDR fully integrated two-way SMS within Sugar.

Delivering a great customer experience has always been integral to a company’s success, but its significance has grown considerably during and in a post-pandemic world. In fact, a recent study reported 50% of buyers indicate customer experience (CX) is more important now than it was a year ago. With the pandemic creating potentially lasting shifts in consumer preferences and customer service strategies, there are suddenly new—and higher—standards for what’s exceptional in the eyes of your customer base. And it is more important than ever to create an integrated, omnichannel experience that lives up to these expectations in order to create customers for life. In this session learn how a manufacturing company was able to address a 50% increase in support inquiries without increasing headcount – during the pandemic – by creating an fully integrated, omnichannel approach to its customer service process using Sugar and AWS.

See how Sugar partner Technology Advisors uses Sugar Serve to meet their customer support needs.