SugarCloud Maintenance Scheduled for Saturday, May 8th, 2021

On Saturday, May 8th, 2021, beginning at 17:00 PST, SugarCRM will be performing maintenance to the SugarCloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 02:00 PST on Sunday, May 9th, 2021.

What Can You Expect During This Window?

Customers hosted on the following stacks in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window:

  • clonede01
  • cloneeu01
  • cloneus01
  • mtpremiumus01
  • mtpremiumus03
  • mtpremiumus05
  • ondemandau01
  • ondemandau02
  • ondemandca01
  • ondemandde01
  • ondemandeu01
  • ondemandeu03
  • ondemandsg01
  • ondemanduk01
  • ondemandus01
  • ondemandus02
  • ondemandus03
  • ondemandus07
  • ondemandus08
  • ondemandus10
  • ondemandus11
  • ondemandus12
  • ondemandus13
  • ondemandus14
  • ondemandus16 

We endeavour to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the "Identifying Your SugarCloud Stack" section of the Using the Support Portal guide. 

We will update this post once all maintenance is successfully completed.

  • The maintenance for our cloud environment is now complete. All Sugar cloud customers should have full access to their instances at this time. If there are any questions or concerns regarding your instance, please create a support case.