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Calendar Sync

Sofia Jonsson

Hi,

Our customer have a problem with Sugar Connect. It is creating multiple meetings in outlook and in sugar. What is this due to?

See picture. 

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    Hi Sofia,

    There are two scenarios that can result in duplicate meetings. 

    One is that the user is not using the primary calendar to sync things, which would result in Sugar looking to create a custom calendar. If there's a restart of the sync process from within the Connect tenant, then the system would try to restart the entire sync process using a new custom calendar.

    The other is that there is a dev instance with another Connect tenant, and users in common in dev and production have auto-sync turned on. 

    If those situations don't apply, please open a case with Support, which will ask for more details about the structure of the Connect setup (whether there are multiple instances, whether there were resyncs, details about what exactly gets duplicated and when, etc.).

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  • 0

    Hi Sofia,

    There are two scenarios that can result in duplicate meetings. 

    One is that the user is not using the primary calendar to sync things, which would result in Sugar looking to create a custom calendar. If there's a restart of the sync process from within the Connect tenant, then the system would try to restart the entire sync process using a new custom calendar.

    The other is that there is a dev instance with another Connect tenant, and users in common in dev and production have auto-sync turned on. 

    If those situations don't apply, please open a case with Support, which will ask for more details about the structure of the Connect setup (whether there are multiple instances, whether there were resyncs, details about what exactly gets duplicated and when, etc.).

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