Collabspot End of Support

Update: For Sugar Customers that are still working through the process of moving over to Sugar Connect from Collabspot, we have extended the EOS date to Feb. 28, 2021.  We realize these are challenging times for businesses and we want to make sure we give our customers the ability to upgrade to Sugar Connect while still addressing their business needs.  For non Sugar customers, the EOS date remains the same and service will end on Nov. 16, 2020.  

We have upgraded Collabspot email/calendar integration to a more advanced solution with additional capabilities – Sugar Connect. Customers are required to move to Sugar Connect by Nov 16, 2020.  After this date, Collabspot will no longer function, and SugarCRM will cease support and upgrades for the product.

 Sugar Connect is our latest productivity integration product that extends your key customer experience data from Sugar into Office 365 and G Suite. Connect provides capabilities that are equivalent to Collabspot in most respects and exceeds Collabspot in many ways, including: 

  • Integration with Office 365 and G Suite 
  • Support for MacOS 
  • A meeting scheduler that makes it easy to schedule meetings with customers 
  • The ability to track email open rates and click-through rates 
  • Ongoing support and maintenance 

What does End-of-Support mean? 

  • SugarCRM regularly retires older applications and versions to focus on delivering higher quality and performance with new products and versions. After the EOS date has passed, the Collabspot product will be shut down and you will no longer be able to use it. In addition, SugarCRM will no longer provide customer support, maintenance patches, or bug fixes for it.  

What versions of Collabspot does the EOS apply to? 

  • This end-of-life date applies to all versions of Collabspot Classic, Collabspot Classic Standard, and Collabspot Classic Power editions. 

 

Can a customer choose to remain on Collabspot? 

  • No, customers who are currently using Collabspot will have to move their email sync process to Sugar Connect. Collabspot uses older technology from Google and will be deactivated at any point. It would be in the best interest of the customer to move to Sugar Connect. This is an opportunity to upsell Sugar Connect as it offers more functionality 

Below are some alternatives that can help you migrate to Sugar Connect, depending on your current situation: 

Collabspot with Current Versions of SugarCRM (8.0 or greater) 

  • As stated above, after November 16, 2020, Collabspot will no longer function, and Sugar will cease support and upgrades for the product.  However, we have provided a very straightforward upgrade path from Collabspot to Sugar Connect at no additional license cost.  To make this as seamless as possible, Sugar has already created Sugar Connect licenses for existing SugarCRM customers.  Please follow these easy steps to upgrade to Sugar Connect.  Link 

Collabspot with Older Versions of SugarCRM (earlier than 8.0):  As stated above, after November 16, 2020Collabspot will no longer function, and Sugar will cease support and upgrades for the product.   

  • As stated above, there is a very straightforward upgrade path from Collabspot to Sugar Connect, however:  
  • Before a customer can move over to Sugar Connect, customers also need to be on a current version of Sugar (8.0 or greater).  Once the update to a current version is complete, please follow these easy steps to upgrade to Sugar Connect.  Link 

Collabspot Classic with Salesforce:  After November 16, 2020, Sugar will no longer offer an email integration tool for Salesforce.  If you are considering migrating to SugarCRM, we can help you get there with a data migration tool that can easily import your current Salesforce data into Sugar, greatly reducing the time and risk of migration. 

  • Customers coming over from Salesforce really love Sugar’s ease of use. And they like being able to customize their CRM without relying on proprietary languages and technologies like Salesforce. 
  • Sugar was recently named a Champion in SoftwareReview.com’s Emotional Footprint report for CRM, greatly outperforming the most publicized names in CRM, including Salesforce. This independent report is based entirely on real customer feedback and measures customer satisfaction in doing business with vendors. Sugar is simply easier to do business with than competitive solutions. 

Collabspot Classic with Highrise CRM:  After November 16, 2020Collabspot Classic will no longer function, and Sugar will cease support and upgrades for the product.  As you are aware, Highrise CRM is no longer supported by the provider.  Also, Sugar has made the decision to no longer offer email integration products for Highrise.  In today’s unsettled business environment companies are relying on remote workforces, so they want to make sure they have the latest security patches, bug fixes, and technology updates, that a supported solution provides. 

  •  Now might be the perfect time to consider migrating from Highrise to Sugar Sell, our latest sales force automation product.  This will also allow you to migrate to Sugar Connect.  There is a very straightforward upgrade path from Collabspot to Sugar Connect at no additional license cost.   
  •  Besides being an actively supported product, Sugar offers many significant advantages, including: 
    • Time-aware CX platform – Sugar is unique in the industry for saving every change to customer and sales data. This empowers companies with far greater insight into their customers and their sales processes, enabling them to make much more informed decisions. 
    • A robust mobile device capability 
    • A significantly improved user experience with role-specific consoles that put all your needed customer data and tools at your fingertips 
    • Advanced sales quoting and purchase recording capabilities 
    • Access to other integrated products, including Sugar Connect our latest email integration tool, as well as marketing automation, advanced customer service, and analytical reporting applications 
    • A fully hosted, fully supported customer experience platform with continuous upgrades, robust extensibility, and a thriving partner ecosystem 
    • An advanced workflow engine to automate complex business processes 
    • A cloud application administration console to monitor your CRM 
    • Hosting on the world’s premier cloud infrastructure with disaster recovery, global locations, and market-class scalability and availability 
    • Major improvements over what you have in Highrise in terms of usability, security, privacy, performance, scalability, API access 

Collabspot with Sugar Community Edition:  After Novewmber 16, 2020 Collabspot Classic will no longer function, and Sugar will cease support and upgrades for the product.  There has also been no upgrades or support for the Sugar Community Edition.  Sugar has made the decision to no longer offer email integration products for Community Edition.  We can help you migrate to Sugar Sell from Community Edition, which will also provide an easy migration path to Sugar Connect. 

  • Besides being an actively supported product, Sugar Sell offers many significant advantages, including:
    • A massively improved user experience. We’ve had several major releases since we spun off CE from our commercial product line and we’ve really made the user interface a lot sleeker, faster, and more intuitive. For example, we’ve introduced role-based “console” interfaces that provide a cockpit-like experience for users that put all the data and tools they need right at their fingertips.
    • Time-aware CX platform – Sugar is unique in the industry for saving every change to customer and sales data. This empowers companies with far greater insight into their customers and their sales processes, enabling them to make much more informed decisions.
    • A robust mobile device capability
    • A significantly improved user experience with role-specific consoles that put all your needed customer data and tools at your fingertips
    • Advanced sales quoting and purchase recording capabilities
    • Access to other integrated products, including Sugar Connect our latest email integration tool, as well as marketing automation, advanced customer service, and analytical reporting applications
    • A fully hosted, fully supported customer experience platform with continuous upgrades, robust extensibility, and a thriving partner ecosystem
    • An advanced workflow engine to automate complex business processes
    • A cloud application administration console to monitor your CRM
    • Hosting on the world’s premier cloud infrastructure with disaster recovery, global locations, and market-class scalability and availability
    • Major improvements over what you have in CE in terms of security, privacy, performance, scalability, API access


For any additional questions or migration options that were not covered here, please contact Sugar Support.

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