Sugar Serve Updates

After the successful launch of SugarLive in the last release, I am really excited to share some recent enhancements to SugarLive! SugarLive is an immersive omni-channel experience within Sugar Serve that provides agents with real-time contextual info...

SugarCRM is excited to announce the release of Sugar Serve Q1 2021 for all Sugar Serve customers hosted on the SugarCloud. This release includes the following feature updates: SugarLive and Portal Enhancements Chat window in the portal...

In the Sugar Sell group, PJ Haftbaradaran from Sugar's User Experience team shared some exciting new updates that are going to be included in the upcoming Q1 2021 release. More information about this release is coming soon, bu...

A key goal for a great customer service is to make the entire experience effortless for the customer. Companies that provide effortless experience consistently do better than their peers.  Think of names like Nordstorm, Ritz Carlton, Trader...

2020 strikes again! Good morning. It's 10 am, do you know where your schedulers are? They may be about to expire... Most of Sugar's out-of-the-box schedulers were created long ago, back when someone decided to give them the futuristic-sounding no-way...

Sugar Serve Q4 2020 has been released and is now available for all Sugar Serve customers hosted on the SugarCloud. In the video below, Clare Evans Dorrian (Chief Marketing Officer), Zac Sprackett (Senior Vice President of Product Management), and I ...

SugarCRM is excited to introduce flexible dashboards in the upcoming Q4 2020 release. PJ Haftbaradaran, Senior UX Designer, shares a preview into this exciting update that will soon be available for Sell, Serve, and Enterprise customers hos...

Sugar’s User Experience team understands that not everyone approaches learning in the same way. Some users enjoy diving right in and learning as they go, while other users prefer to do their research before trying something new. For the latter,...