Voice of Customer / Feedback integration with SugarCRM

We are looking at doing the same thing right now. I was actually just talking to a couple of folks from Sugar, but on the deployment side. Last year we used Microsoft Forms because it allows branching. But then none of the data is in CRM.

They suggested External Form Connector so I am going to play with that over the next few days to see if I can link it to Microsoft Forms to get the logic/branching we need.

Thanks for the input John. Appreciate it and good to hear from you. Integration for us in number 1 priority. If we can build it into customer data and BPM then that would be ideal so Jana's suggestion sounds interesting or perhaps for now a survey tool that integrates to SugarCRM directly. I'm not sure if you have SugarMarket but have you considered using the forms in there to also achieve similar results?

We do use Sugar Market, and I started working on a Form, but there is no way (that I can find) to build logic or branching into it.

For example, if I have a questions "Have you ever contacted Support" and they answer "No" I don't want to ask them about their experience with Support.

My mention of the External Form Connector is actually in Sugar Market.

Fully understand now. Interesting. This is something we hadn't considered - use an external survey and link it through external form connector. We will look into this too. Thanks John. 

Fully understand now. Interesting. This is something we hadn't considered - use an external survey and link it through external form connector. We will look into this too. Thanks John.