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Email opens showing zero

Justin Ferguson over 3 years ago

Hello Clubbers,

What could cause the email tracking to show an email that was delivered to a contact as not opened when the contact did actually open the email.

Kind regards

Justin

0 François Lhuissier over 3 years ago

Hi Justin,

Has your contact actually displayed the images within the email?
This article may be useful: https://support.sugarcrm.com/Knowledge_Base/Market/Deliverability/How_Email_Opens_are_Recorded/

Kind regards
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0 Justin Ferguson over 3 years ago in reply to François Lhuissier

Thank you François very useful!
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