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Sugar Market Answers & Best Practices Event management

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Event management

Alexandra Gabriel over 3 years ago

Hey!

When using the event module without an integration to a webinar, how do I manage the sync between Market and SugarCRM?

I'm updating the attend list through Import Excel in Manage Attended and I want to se the result in the sub panel Event Management on my contact.

When not having a webinar I'm not able to press the refresh button.

And I have the sync sett up.

Parents

0 James Brown over 3 years ago

Hi Alex,

You will need to go into the Manage Attendees area inside the event session. From the Manage Attendee area you can select the registrants who attended and mass update their attended status from False to True using the Update Status button. This will then update the event information for the records and show that those people attended.

Let me know if you have any further questions.

Thanks

James

James Brown

Professional Services Manager

SugarCRM
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0 Alexandra Gabriel over 3 years ago in reply to James Brown

Hey!

thanks for the reply.

So I have tried that, I have tried to update the status from three different places but nothing makes it push over to the CRM.
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0 Michael North over 3 years ago in reply to Alexandra Gabriel

Hi Alexandra,

The event module sync only pushes one time and that is when the Event End Date in that sessions has passed.
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0 Michael North over 3 years ago in reply to Alexandra Gabriel

Hi Alexandra,

The event module sync only pushes one time and that is when the Event End Date in that sessions has passed.
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