Sugar Nurture 2.0 error: Sub-connections must be made with X elements.

Does anyone know what this error means when I validate my sugar nurture in the Nurture Builder 2.0? "Sub-connections must be made with X elements."

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  • Heather,

    I looked at the nurture and am not able to see any obvious reasons why the errors are occurring. I do see that there was a missing "No" flow line at the second email clicked element and added it in, but the errors persisted. 

    I will create a case for you with support so that we can troubleshoot this further and will provide you with that case number separately. 

    Once we have identified the solution, we can update this post.

  • Heather,

    I was able to resolve the errors by removing the existing YES/NO connector lines for each of the Link Click elements that were erring out and then add them back in. Once I did that, I revalidated and did not see the error messages. 

    I suspect that the nurture's flow lines were confused somehow. I attempted to replicate the issue but was not able to. Please let me know if you continue to see the errors or if the nurture is validating successfully for you now.

    Lori