• Notice: SugarCRM is updating to PHP 8.2

    Providing Customers with a secure and stable environment is a top priority for Sugar. From September to November 2023, for customers running in SugarCloud, we will be upgrading the PHP version that underpins the running of SugarCRM instances to the l...
  • PHP 8.2 Upgrade FAQ

    What is PHP? Why are you upgrading PHP? What is Sugar doing as part of the PHP Library Upgrade? We received an email with a ‘compatibility report’ that contains a lot of technical detail. What does it mean? The notification I received s...
  • Managed Storage for existing* customers FAQ (Frequently Asked Questions)

    *Customers that purchased Sugar Products prior to Feb 1, 2022   We understand you have questions and we have answers. Browse some of the frequently asked questions below. If you don't find your answer, please email support@sugarcrm.com...
  • SugarCloud Region Migration FAQ

    This document lists the Frequently Asked Questions(FAQs) related to SugarCloud migration of your instance(s) to SugarCloud EU-Frankfurt. Table of Contents Why is my instance being migrated? Can I reschedule my migration to the new region? Is ther...
  • SugarIdentity 4.4 (December 1, 2020) is now Available

    SugarIdentity allows customers to securely manage user identities as well as access to applications and services in the SugarCRM ecosystem. SugarIdentity provides a federated identity solution based on industry standards and supports comprehensive si...
  • SugarIdentity 4.1 (October 20, 2020) is now available.

    As a capability within SugarCloud, SugarIdentity allows customers to securely manage user identities as well as access to applications and services in the SugarCRM ecosystem. SugarIdentity provides a federated identity solution based on industry stan...
  • SugarIdentity 4.0 (October 6, 2020) is live

    SugarIdentity is an Identity Management capability of SugarCloud and it allows customers to securely manage user identities as well as access to applications and services in the SugarCRM ecosystem. SugarIdentity provides a federated identity solution...
  • SugarIdentity FAQ

    This document lists the Frequently Asked Questions(FAQ’s) related to SugarIdentity. What is SugarIdentity? If my instance is configured to use SAML/LDAP, what should I expect when my SugarCloud instance is migrated to SugarIdentity? Will I...
  • Disabling Support for TLS 1.1

    On 10/26/2019, SugarCRM will be disabling support for TLS versions 1.1 and older in SugarCloud. To learn more about this change and TLS, please review Blocking TLS v1.1 and earlier in SugarCloud in the Dev Club blog.Here at SugarCRM w...
  • Sugar On-Demand is now Sugar Cloud

    SugarCRM was founded on the basic premise that your CRM should be flexible. From the outset, part of that product design philosophy was to offer flexibility in the way of deployment. That is, to give you the ultimate choice of where and how to setup...