On Saturday, September 24th, 2022, the Operations team will be performing maintenance to the SugarCloud environment that is expected to incur some downtime for our customers. This work will occur during our scheduled weekly maintenance window.
Timeframes are as follows:
USA and Canada, between Saturday, September 24th, 06:00 PM Pacific Time and Sunday, September 25th, 03:00 AM Pacific Time
All other regions, between Saturday, September 24th, 10:00 AM Pacific Time and Saturday, September 24th, 07:00 PM Pacific Time
What Can You Expect During This Window?
Customers hosted on the following regions in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window:
We endeavor to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the "Identifying Your SugarCloud Stack" section of the Using the Support Portal guide.
We will update this post once all maintenance is successfully completed.