Check if any email received in the last 10 days

Hi Yves Bourgarel ,

Depending on your use cases, you may be able to configure SugarBPM to meet your use case. For some of our clients, we have had to introduce some customizations to adequately address the use case. Once you answer the following question, I can better assist:

• How are emails received on cases today? (e.g. Sugar monitors an inbox and emails are related via the case macro in the subject, users manually archive emails to cases via Sugar Connect, etc.)
• Do your users also archive emails that they send to clients regarding cases?
• Are there potentially third parties on an email that could reply where that would not qualify as a 'client' email?

Chris

Hi Chris,

Emails can be received via 3 different channels: 
- Emails to a monitored inbox, using the case macro to ID it, indeed.
- Sugar plugin for Outlook (even tho this channel might disapear soon for us)
- An API generates an email in a case, from the secured messaging in their online account.

Hi Chris,

Emails can be received via 3 different channels: 
- Emails to a monitored inbox, using the case macro to ID it, indeed.
- Sugar plugin for Outlook (even tho this channel might disapear soon for us)
- An API generates an email in a case, from the secured messaging in their online account.

Hi Yves Bourgarel ,

Thanks for that detail. Can you provide responses to my 2nd and 3rd bullet points so I can better understand your requirements?

Chris