Hello,
We've recently introduced Sugar Connect for Email and Calendar.
However it seems that the Calendar sync has quite a few limitations:
The following describes what events will or will not sync:
- Only the calendar events that are assigned to you in Sugar will be synced to your external calendar.
- All calendar events that were created by you in the external calendar you select (e.g., Primary Calendar), will be synced to Sugar.
- Calendar events for which you are a guest but are not the assigned user or owner will not sync to Sugar or your external calendar.
- Recurring calendar events will not sync to Sugar or your external calendar.
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- The following describes what event details will or will not sync:
- Calendar events created by you in the external calendar will sync meeting participants into Sugar only if the guest exists as a contact, lead, or user.
- Acceptance statuses will not sync to Sugar or your external calendar.
- The following describes what event details will or will not sync:
Does anyone has a work around for that? My main use cases are:
1. Being able to automatically sync meetings with Customers in case where the Customer or other user invited me to the meeting
2. Being able to create a company calendar in the CRM or a team calendar - e.g to view all upcoming Customer meetings in a given week.
Thank you,
Ada