Tasks not included in Interactions within Service Console

There are some changes coming to our timeline features - https://sugarclub.sugarcrm.com/dev-club/m/event-recaps - see the Q3 2021 session.

I hope that over time there is more options in what to show in the timeline - at the moment its just the core communication channels.

A potential work around, unless you want to extend the timeline dashlet to include tasks, is to use a list view dashlet on the service console - this will show the tasks associated with that case. You can sort by dates and can filter completed etc. Not quite the same but might help.

There are some changes coming to our timeline features - https://sugarclub.sugarcrm.com/dev-club/m/event-recaps - see the Q3 2021 session.

I hope that over time there is more options in what to show in the timeline - at the moment its just the core communication channels.

A potential work around, unless you want to extend the timeline dashlet to include tasks, is to use a list view dashlet on the service console - this will show the tasks associated with that case. You can sort by dates and can filter completed etc. Not quite the same but might help.