Is there a way to BCC a sugar email address on an email so the email will go right into sugar?

Hi Stephen Seligson ,

This feature is available with the Email Archiving feature. Once that is enabled, you can include the provided email address on any future communication to automatically archive it to your instance.

Chris

Thanks for the info. In addition to turning the feature on is there an additional fee? 

We define an address in our Inbound Email  as "Import Emails Automatically" and "Create Case from Email" = No.

When you  bcc that address Sugar will read in the emails and archive them.

By Bcc'ing the address you create the emails_email_addr_rel relationship.

However, it is also possible that by Bcc'ing this address you create a record for an inbound email where the participants are not known in Sugar. In other words the email_address is not linked to any record visible by the users, and there is no Contact or Lead related to that address. Which leads to the potential for creating a bunch of orphan email addresses. It also opens you up to the potential for spam mail being logged.

FrancescaS

No, there is no fee as the feature is standard in the application.

Chris