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Hello Christopher Hart , 

Thanks for bringing this up. 
Can you clarify the version where this is happening?
I mention that because there was an issue that could generate a similar scenario.
But that issue was already solved on version 14.0.0. 

#94095 ( portal.sugarondemand.com/ ) 

If you running version 13.0.X the best is to create a case and request an hotfix. 
Let me know if this helps. 

Cheers, 

André 

Hello Christopher Hart , 

Thanks for bringing this up. 
Can you clarify the version where this is happening?
I mention that because there was an issue that could generate a similar scenario.
But that issue was already solved on version 14.0.0. 

#94095 ( portal.sugarondemand.com/ ) 

If you running version 13.0.X the best is to create a case and request an hotfix. 
Let me know if this helps. 

Cheers, 

André 

Thank you for your feedback, we are running SugarCRM, Version 13.0.3 and SugarCRM, Version 14.0.0 - I tested on 14 and it didnt work either so will raise a support case with Sugar