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Enterprise & Sell Answers & Best Practices No Upload button for Atachments in Emal Template

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No Upload button for Atachments in Emal Template

Christopher Hart over 2 years ago

We have a few 10.0.4 instances and cannot find a way to upload attachments to Email templates.

As seen in screenshot below. there is the [Choose file] button but no [Upload] button.

Any ideas whold be greatly helpful.

PS: In our 12.0.1 instances, this has been changed to a WYSIWYG editor and the attach option works well.

0 Andre Serrazina over 2 years ago

Hi Christopher Hart,

I believe that the issue that you described is related to the following product defects that were documented in the 10.0.4 version of Sugar.

https://portal.sugarondemand.com/#supp_Bugs/87100
https://portal.sugarondemand.com/#supp_Bugs/86829

Being a non-supported version Support is not able to provide you with an hotfix. I think the easiest way to have this working is to upgrade to 10.0.5 where the issue is marked as solved.

Going forward the best would be that you upgrade all the instances to at least supported versions to be able to receive Hotfixes if issues like this arise.

I hope this helps.

André
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0 Christopher Hart over 2 years ago in reply to Andre Serrazina

Thank You, we are trying to get an upgrade date
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