When looking at a Contact the Web Activity subpanel is not very useful. I know nothing about what they have actually done.
What would be most helpful is what seems to be possible in the Web Activity Detail.
It is not an available subpanel for the Contact.
Am I missing something?
Thank you Jana Ferguson
I think our challenge is that the Market iFrame is not always accurate, or complete, and we can't trust it, so we have stopped using it for the most part.
For example, on the above Contact I started with, many of the Web Activities in the subpanel do line up, but not all. Is the Market iFrame correct? If so, why isn't everything in the subpanel since it is being pushed from Sugar Market anyway?
The biggest reason for not using the iFrame though, and why I wound up giving Sugar Sell users more access than I would like to Sugar Market is that tracking email activity doesn't really work.
In the iFrame I can tell that this same Contact clicked on a link, some link, in an email. But I have no idea what link. That really matters. At least to us. So, for users to know what is really going on, they can go to Market to get the details.
Guess what? They don't do that. And so they aren't as prepared as they could be had they had the info in Sugar Sell that is in Sugar Market.
I mean that was the whole reason for choosing Sugar Market, because we would have the integration.
Is there some way around this? I would love for users to find everything in Sugar Sell.
