Accessing record in Mobile App via a link in notification email

Hi all,

In Sugar it is useful to embed a link to the record when sending notification emails or alert when using SugarBPM. Is there a way we can modify the link so it will try to launch the Mobile App when it is clicked on a user's phone?

Regards,

Romney

0 Mykola Bulava over 4 years ago

Hello Romney
As far as I know, the type of links for opening should be programmed in an app and can't be configured externally.

If possible, in your case, you could use external apps of 3rd vendors for link redirecting, but it requires looking for an appropriate app depending on a mobile OS and its version.

I hope it will help.

Regards,
Nikolay

Integroscrm.com
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0 Romney Lai over 4 years ago in reply to Mykola Bulava

Thank you Mykola.
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0 Alex Nassi over 4 years ago

Romney Lai - Check out this post (https://sugarclub.sugarcrm.com/dev-club/b/dev-blog/posts/creating-deep-links-into-the-sugarcrm-mobile-app) and this help article with more detail (https://support.sugarcrm.com/Knowledge_Base/Mobile/Mobile_DeepLinking/). I hope this helps with what you're looking for!

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Romney Lai over 4 years ago in reply to Alex Nassi

Thank you Alex. I will try to craft a templated email for this.
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