changing order of modules appearing at the top

Seshagiri Sondur The way that Sugar is set up is that if a user has made any changes to their own display module list, that setting will win over the admin setting. Not all users will have done this, but for those that have, they would need to update their own module lists to reflect whatever changes you would want to apply as an admin on their own. If you wanted to force this update on your users then yes, you would need to reset their preferences so that their changes to the module list would get wiped out and the admin settings would prevail. Unfortunately this has the side affect of getting rid of all of their preferences they've set for themselves. Another challenge to this is that you would also have to reset preferences one by one per user as I do not believe there is a mass update process to handle user preference resetting. Something else to keep in mind is that even if you were to apply your module list settings to each user in the system, they could immediately go and change their own module list to whatever they wanted, thus undoing your applied changes.

While it does not sound like a preferred method for you to ask each user to update their profile to adjust their own display modules, that is likely the best solution here. There is a chance that some users will want that change and some will not. 

Seshagiri Sondur The way that Sugar is set up is that if a user has made any changes to their own display module list, that setting will win over the admin setting. Not all users will have done this, but for those that have, they would need to update their own module lists to reflect whatever changes you would want to apply as an admin on their own. If you wanted to force this update on your users then yes, you would need to reset their preferences so that their changes to the module list would get wiped out and the admin settings would prevail. Unfortunately this has the side affect of getting rid of all of their preferences they've set for themselves. Another challenge to this is that you would also have to reset preferences one by one per user as I do not believe there is a mass update process to handle user preference resetting. Something else to keep in mind is that even if you were to apply your module list settings to each user in the system, they could immediately go and change their own module list to whatever they wanted, thus undoing your applied changes.

While it does not sound like a preferred method for you to ask each user to update their profile to adjust their own display modules, that is likely the best solution here. There is a chance that some users will want that change and some will not. 

Thanks Robert and everyone for your replies.  I'm still stuck though.  Even the suggestion from Andre of making the change within individual users' advanced settings didn't really work. I moved the module up to wherever  it needs to be for a few users individually. But when they refresh their pages they can't see the module without scrolling through the list on the side - it is not in the position defined within their individual record. It might seem like a simple step to complete but we have a big user adoption problem so giving them any excuse for not using the system will only make it worse. I can sort of understand why it doesn't work but can't understand why an enterprise level solution has been designed this way. I do get your point @robert re people having the ability to change their settings again but if they want push the most regularly used module down the list, then that's their problem! My job is to make sure that we make things as easy as possible and I would like to start by making the most frequently used modules quickly accessible which surely isn't too much to ask!

Anyway, I really appreciate everyone's help here!