What hardware do i need in order to integrate Click to Call?

Im willing to make a system where agents will be able to simple click and call costumers. After few hours of reading, its very confusing for me and i dont know what hardware would i need. Im thinking to get separate machine with Asterisk installed. Then i need PBX thing.

Can somebody explain me what hardware would i need and how to connect agents PC computers to Asterisk or PBX?

Im not looking for cloud based solutions. Simply i want to build my own system. Right now i musing analog telephone lines and all i want is to connect them somehow in order to get click to call functionality.

Btw. is it possible to get inbound call with caller id? For example if costumer call me back, wil i get popup saying that XYZ costumer is calling me?

Thanks!
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  • You are going to need a SIP phone system to enable this type of functionality. Asterisk and FreePBX (the GUI interface) are opensource so you can install on your own hardware. Once that is setup and configured (probably also need some router quality of service gearing) you will want a softphone installed on each user's computer. 

    Adding some code to wrap phone numbers in anchor tags with href="callto:xxxxxxxxxx" will make the numbers clickable. Then you will need to associate the callto function with the softphone program. There are several add ons found at Sugaroutfitters.com that will help with the integration but you still need the SIP setup. 
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  • You are going to need a SIP phone system to enable this type of functionality. Asterisk and FreePBX (the GUI interface) are opensource so you can install on your own hardware. Once that is setup and configured (probably also need some router quality of service gearing) you will want a softphone installed on each user's computer. 

    Adding some code to wrap phone numbers in anchor tags with href="callto:xxxxxxxxxx" will make the numbers clickable. Then you will need to associate the callto function with the softphone program. There are several add ons found at Sugaroutfitters.com that will help with the integration but you still need the SIP setup. 
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