Change Team for all calls attached to a Contact?

Question

We had a sales territory realignment. It was easy to do a mass update of the accounts and Contacts, and I’d like to do a mass update of all the Calls attached to those contacts and accounts to set the new Team.

I’ve already tried doing a report / export / change Team / import. It adds the new Team, but leaves the old Team as the primary.

Any suggestions?

Bud Hartley · Accepted Answer

Hi Bjorn, The export & import of the calls records with new values for the "Teams", "Team ID", and "Team Set ID" worked. It was tedious to export and import the thousands of call records, but it look like I got it done. Thanks for your help on this.