Why would the Contact:Salutation field not be listed in Studio?

RE: Why would the Contact:Salutation field not be listed in Studio?

Ed Milner — Thu, 12 May 2016 12:04:51 GMT

Resolved.

For the benefit of other 'newbies', I'm swallowing my pride and giving the resolution.

Each user has the ability to set the format of how names will be displayed (user profile->Advanced->Locale Settings->Name Display Format:. The user's setting over rides the system setting.

Mine was set to a format without the Salutation...

How this saves someone else some time.

Best,

RE: Why would the Contact:Salutation field not be listed in Studio?

Lori F — Mon, 09 May 2016 17:41:10 GMT

Ed,

Yes, very interesting, as my screenshot is from the instance that we are hosting for you. I recommend that you submit a case with our support team in order for us to look into this further. The only other suggestion that I have prior to submitting a request to support is to reset your user preferences in your profile page to see if that helps clear up this issue.

Lori

RE: Why would the Contact:Salutation field not be listed in Studio?

Ed Milner — Mon, 09 May 2016 17:01:32 GMT

Now that's interesting!

Since you work at Sugar, I'll bet you can log into my instance from my public url which is cia.sugarondemand.com and check it out.

RE: Why would the Contact:Salutation field not be listed in Studio?

Lori F — Mon, 09 May 2016 14:07:38 GMT

Ed,

I am wondering if I am looking at the correct SugarCRM instance, I am looking at your SugarCRM instance that we are hosting on our On Demand servers. Below is a screenshot of what I am seeing.

The Salutation field is not a field that we list in Studio and should automatically display in the layout.

Lori

RE: Why would the Contact:Salutation field not be listed in Studio?

Ed Milner — Sat, 07 May 2016 00:01:47 GMT

Lori, Thanks a bunch for taking a look and for your suggestions. You were correct that Salutation is in the ListView (still getting the Sugar terminology straight). However, even after clearing cache and 3 browsers (Edge 25.1, FF and Chrome) still not Salutation displayed to the left of First Name. When I click on the + to the left, window opens for a file.

I'm assuming the Studio/Contact/Layout/RecordView doesn't show Salutation, FirstName and LastName because they are treated special.

RE: Why would the Contact:Salutation field not be listed in Studio?

Lori F — Fri, 06 May 2016 19:38:25 GMT

Ed,

I just logged into your SugarCRM On Demand instance and do see the salutation field in both the Contact record view (when editing the record) and the listview. If you edit the Contact record, modify the Salutation field (should be to the left of the first name field), does the salutation display then?

If you do not see the salutation field at all, please try clearing your browser cache and/or try with a different browser.

Hope this helps,

Lori