Upgrade SugarPro 6.5.18 to 7.6.0

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Mon, 14 Dec 2015 08:52:04 GMT

Hi Alex,

I am getting some server error but when i check in UpgradeWizard.log, there is nothing. I am adding UpgradeWizard.log, Please check and let me know.

Screen shot attached. also its getting hanged on Health Check

Mon, 14 Dec 2015 02:06:49 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

Mon, 14 Dec 2015 02:59:56 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Stage unpack starting

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHP

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: SugarFiles

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: IIS

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPModules

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPSettings

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteUnzip

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteSugar

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteCustom

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DB

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DuplicateUpgrade

Mon, 14 Dec 2015 03:00:25 -0500 [Upgrader] - Starting extracting upload//upgrades/SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip to /var/www/html/sugarcrm_upgrade/cache/upgrades/temp

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - validating manifest.php file

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - **** Upgrade checks passed

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage unpack done

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage healthcheck starting

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Done initializing SugarCRM environment

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Fri, 11 Dec 2015 14:07:03 GMT

Thanks for reply..

I installed bcmatch module using yum install php-bcmath and it successfully passed one step now its checking health check.. Taking too much time..

How long it will take?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Mark Willert — Fri, 11 Dec 2015 13:53:42 GMT

Hi pavan,

it seems your installation is missing the php_bcmath module. This module is not needed by Sugar 6, but Sugar 7 requires it (see http://support.sugarcrm.com/Documentation/Sugar_Versions/7.6/Pro/Installation_and_Upgrade_Guide/ ).

Which OS / webserver / PHP version are you running, maybe we can give you some directions on how to get that module. If you are on a hosted environment without access to PHP configuration please request the module from your hoster.

Greets

Mark

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Fri, 11 Dec 2015 13:05:12 GMT

Hi Alex,

today i am upgrading to 7.6 by health check got this error message. Screen shot attached.

How to solve this?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Alex Nassi — Wed, 11 Nov 2015 20:02:55 GMT

This issue can be caused by an unsupported PHP version. Can you please check to make sure the version of PHP on your test server is one of the supported versions for your version of Sugar?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Fri, 06 Nov 2015 11:38:29 GMT

I re-validate but only admin can login. When i try to login with a regular user then getting error msg Your company's license for SugarCRM needs to be validated. Only admins may login.

How to allow regular users also for login in test server?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Thu, 05 Nov 2015 06:00:52 GMT

Thanku very much.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Mark Willert — Wed, 04 Nov 2015 17:35:15 GMT

Hi Pavan,

yes you can validate on both servers. It will not affect your production machine. Please remeber to keep the user count below or on your licensed number.

Greets

Mark

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Wed, 04 Nov 2015 12:31:05 GMT

Hi, please tell me

can we re-validate license key on test server?

It will not affect on our production server ?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Tue, 20 Oct 2015 17:13:00 GMT

That means i can verify same key on test server and production server. right?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Mark Willert — Tue, 20 Oct 2015 16:36:00 GMT

Hi pavan,

at least a user with admin access should be able to log in and verify the license key against Sugar's key server. Please make sure your server has web access, in any other case, you will have to validate manually.

Also see:
http://support.sugarcrm.com/Knowledge_Base/Administration/License/Troubleshooting_License_Validation...

Greets,
Mark

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Tue, 20 Oct 2015 15:41:00 GMT

Hi, we are testing up-gradation on other server, what should i use for license.
Now its not allowing me to login - Your company's license for SugarCRM needs to be validated. Only admins may login

We are running same licence key on production server. Now, how we can test upgrade?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Alex Nassi — Fri, 16 Oct 2015 21:11:00 GMT

There are major changes between 6.5 and 7.6 which could affect your customizations. Make sure you are doing the upgrade in a test instance before upgrading production. Some of the changes between 6.5 and 7.6 can be found in What to Expect When Upgrading to 7.6 but the Health Check will also help identify errors that will affect the upgrade.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Fri, 16 Oct 2015 18:59:00 GMT

thanks, i will check and let u know.. Is 7.6 will affect our custom code and layout ?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Alex Nassi — Fri, 16 Oct 2015 18:47:00 GMT

For the upgrade to 7.6, you will first need to install the Upgrade Wizard Prerequisite File which introduces new upgrade wizard functionality needed for 7.x.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Fri, 16 Oct 2015 18:43:00 GMT

This reply was created from a merged topic originally titled SugarCRM upgrade issue, not compatible ?. Hi, we are just upgrade 6.5.18 to 6.5.22, which works fine. Buy when i use SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip then error comes. Please help, How we can upgrade then?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Tue, 01 Sep 2015 09:15:00 GMT

Thanks..

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Kenneth Brill — Mon, 31 Aug 2015 19:17:00 GMT

Yeah, Dont do this. this would be the upgrade procedure of last resort.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Kenneth Brill — Mon, 31 Aug 2015 19:16:00 GMT

Sorry, I didnt see that number mismatch when I answered. I will look into why there is no 6.5.22->7.6 upgrade package. More than likely they are waiting for 7.6.1.0 to be released to make it. If I cany find an answer soon I can send you the SugarPro-Upgrade-6.5.x-to-6.5.21.zip package to make everything line up.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Mon, 31 Aug 2015 17:17:00 GMT

Thanks a lots. I will try it.

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Mark Willert — Mon, 31 Aug 2015 17:15:00 GMT

This is just wrong, why do you suggest this instead of the official update?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Mark Willert — Mon, 31 Aug 2015 17:15:00 GMT

Hi pavan,

I don't know why Tech Implement suggests this, but you don't need to install a fresh Sugar.

The steps are as follows:

1. Update to SugarCRM Pro 6.5.21 (SugarPro-Upgrade-6.5.x-to-6.5.22.zip, request it from Support)
2. Install SugarUpgradeWizardPrereq-6.5.21-to-7.6.0.0.zip through module loader, this updates the upgrade wizard and checks for incompatible customizations)
3. Update from 6.5.21 to 7.6 through Upgrade Wizard (SugarPro-Upgrade-6.5.21-to-7.6.0.0.zip)

You might want to try this on a cloned instance before migrating your productive system.

Greetings
Mark

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Mon, 31 Aug 2015 16:59:00 GMT

why we need to install fresh 7.5.0 ?

RE: Upgrade SugarPro 6.5.18 to 7.6.0

Tech Implement — Mon, 31 Aug 2015 16:33:00 GMT

Hi Pavan

For Sugar pro upgrade from version 6.5.18 to 7.6.0 you first need to

1. install SugarCRM 7.5.0

2. then migrate the fields and customize the layout.

3. and move data from SugarCRM 6.5.18. to 7.6.0 in record.js

TechImplement Pvt. Ltd.

19 W. 34th Street, Suite 1018 New York NY 10001
Phone:
US: +1-646-641-2711
CAN: +1-647-890-0704
PK: +92-42-35958824
Fax: +1-646-641-2711
info@techimplement.com

RE: Upgrade SugarPro 6.5.18 to 7.6.0

pavan agrawal — Mon, 31 Aug 2015 12:59:00 GMT

Will this work ?
Because there is no upgrade for .21 to 7.6