RE: Why are changes to Teams not taking in Quotes?

gianluca poli — Tue, 24 Nov 2015 09:53:53 GMT

U're the man!

logic hooks in custom/modules/Quotes/logic_hooks.php were added by an external agency... and was resetting the Team to the private team of the current user...

Ty again for your time and for pointing me to the right direction!!

RE: Why are changes to Teams not taking in Quotes?

Roman R. — Tue, 24 Nov 2015 09:34:49 GMT

1) Try to Rebuild Relationships

2) See logic hooks in custom/modules/Quotes/logic_hooks.php

RE: Why are changes to Teams not taking in Quotes?

gianluca poli — Tue, 24 Nov 2015 09:21:38 GMT

Hi Roman,

ty for your reply

i found this on sugarcrm.log: [FATAL] failed to find link for quotes_teams

tried to rebuild teams but nothing changed....

modified log level to DEBUG and the strange thing i see is that first it makes the correct call:

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Quotes::after_retrieve

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean[quote].load_relationships, Loading relationship (teams).[/quote]

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship name: quotes_teams

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Table name:

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Key name:

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_table_name: quotes

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_key_name: team_set_id

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship record found.

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c','9f56649d-b59c-8a82-8fa6-529374e3889a') AND team_memberships.deleted = 0

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00075197219848633

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = '42755275-0f5c-7aed-3626-565419eb6690' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'

Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0066819190979004

but after that call, another update is executed on same record, deleting the modifications

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Users::after_retrieve

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Retrieve Team: SELECT teams.* FROM teams WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Limit Query:SELECT teams.* FROM teams WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 Start: 0 count: 1

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT teams.* FROM teams WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 LIMIT 0,1

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0003969669342041

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean[quote].load_relationships, Loading relationship (teams).[/quote]

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c') AND team_memberships.deleted = 0

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00044393539428711

Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = 'b3167858-341f-e2b0-85fb-52d91923444c' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'

As u can see it is executed one second after the first, on the same instance... and is resetting the previous (correct) update...

RE: Why are changes to Teams not taking in Quotes?

Roman R. — Tue, 24 Nov 2015 09:06:56 GMT

1) See SugarLog (or php error log)

2) Try to rebuild Teams (Admin->Repair->Repair Teams)