Under Review
over 1 year ago

Sugar Identity: Control Which Employment Information Fields are Editable in SI

I want my users to be able to edit all of their contact information fields (address, phone, etc.). It is frustrating that certain fields are arbitrarily only editable in SI while others can be edited in Sugar. I need all of these to be populated accurately so that they can be leveraged by my marketing automation tool (Act-On). What's more, Act-On only maps to the native contact fields in the Users module so creating all custom fields won't help me. 

Furthermore, the current paradigm is confusing for the admins setting up the accounts, because they have to remember which fields need to be populated in SI vs. which need to be populated in Sugar. There needs to be more flexibility here. 

  • Hi -- thank you for this suggestion. We have heard this pain point time and time again from customers: why should I have to go to 2 different places to manage my user information? We here at Sugar definitely agree that it's far from an idea experience for our admins! We are slowly starting to migrate fields from Sugar to SugarCloud Settings. It's going to take time to get there, but our vision is a centralized admin experience for all of Sugar.

    Hannah, Product @ SugarCRM