Use case: teams of 2-3 field service people visiting several locations per day.
The scheduler sits in the back office and wants to drag and drop meetings onto a shared calendar view to maximise the utilisation of the teams.
There is already a comment added here to request advice on route optimisation. Can travel times (from the route optimisation tool) be built in between scheduled meetings?
Anyone heard of someone doing all this with Sugar? I know SAP bought Field Magic, which has scheduling amongst its features. Has anyone heard of other cost-sensitive solutions to field service management?