Under Review
over 1 year ago

Can I disable saving all attachments to Note records for inbound emails?

OK, I understand that the capability of extracting attached documents from an archived email might be a reasonable feature. However, it doesn't make sense if all attachments (plus all embedded images, including signatures and logos) are always extracted, which results in an exploding number of Note records (and redundant data). Especially if you use automated email archiving or group email accounts. Is it necessary? 

Another question for SugarCRM: When I send an email to support@sugarcrm.com, is the email automatically stored in Sugar? Is it accomplished by SNIP or by the scheduler? Do you really eat your own dogfood? :)


  • Same issue here on a Galaxy s8. short of uninstalling sugar how do i stop it from opening email attachments on my phone? It does not do this in my outlook on my PC.

  • Totally agree with Martin. We are just starting to use Sugar and already the Notes module is useless!

  • Hi

    It would be best for us if real attachments could still be stored as Notes, but things like email signature images not stored. Simplest way to achieve this would be to have a size limit (customisable by instance) - attachments above the limit are stored (probably real attachments) and those below not stored (probably logos images etc.

    Also, many email signatures include links to images not the actual image files. Don't find and include those images as notes! Leave the link in the email.

    Then individual companies can check to sizes of their own outbound email signature images and set their trheshold accordingly, thereby fixing most of the problem.

    Our database now has thousands of these "notes" and the clutter makes the notes module unusable because of the clutter.

  • Hi

    I have the same problem. At the moment, our company has 4 images in our signature!!!  So that just keeps stacking up notes. When can we expect a fix for this?

    Thanks, KGM

  • This reply was created from a merged topic originally titled How to prevent images in Outlook Email Signatures being saved ion Sugar as Notes?....  When an Email Signature includes multiple images, Sugar saves each as a Note related to the Email.

    In V7, you can see this in the Activity stream but it happens in V6 too - you just don't see it.

    I manually clear all these Notes on a regular basis.

    Can someone suggest how I can configure the email signature so I don't create a Note with each image