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Question regarding a removed user

Maike Mak

Goodmorning,

I have a question regarding a user that I intended to remove. However, I didn't remove the user because I wasn't sure to which other user his data needed to be reassigned to, so when this pop up appeared (this is an example that I got from the Sugar manual):

I clicked "Cancel" but now I cannot find the user anymore and it seems to have entirely disappeard. I also checked the "inactive" user base, but even here I could not find the user.

Thank you in advance for your answer!

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  • +1

    Hi Maike,

    I believe and this is what you could have done. As you want to delete the user, you have selected the user which you want to delete and select the delete option. After selecting the delete option, the sugar will redirect to the reassignment of the records page as you have mentioned in the above screenshot. As you are not too sure, which user you want to assign to, you have selected the Cancel Option. When you click on the Cancel button, it means you have canceled the re-assignment of records, but not delete action. When you have selected the delete option, you have already confirmed Sugar to delete this user and you have confirmed this through delete action cannot be undone message on selecting delete button. This is the reason why the user has been soft-deleted and disappeared from the user's page.

    If you have access to Sugar Database, you can query and check this user in the user's table based on the user name.The deleted flag will be set to 1 if it is soft-deleted and still exists in Database.

    Hope this informations heps you:)

    Thanks and Best Regards,

    PK,

    www.bhea.com

Reply
  • +1

    Hi Maike,

    I believe and this is what you could have done. As you want to delete the user, you have selected the user which you want to delete and select the delete option. After selecting the delete option, the sugar will redirect to the reassignment of the records page as you have mentioned in the above screenshot. As you are not too sure, which user you want to assign to, you have selected the Cancel Option. When you click on the Cancel button, it means you have canceled the re-assignment of records, but not delete action. When you have selected the delete option, you have already confirmed Sugar to delete this user and you have confirmed this through delete action cannot be undone message on selecting delete button. This is the reason why the user has been soft-deleted and disappeared from the user's page.

    If you have access to Sugar Database, you can query and check this user in the user's table based on the user name.The deleted flag will be set to 1 if it is soft-deleted and still exists in Database.

    Hope this informations heps you:)

    Thanks and Best Regards,

    PK,

    www.bhea.com

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