i'm using Professional v10. I need to create a template for sending cases notifications to customers., where i need to mention case number, name, and description in the email.
I can add to the template any field from Accounts/Contacts/Leads/Users , but cannot pick any field from other modules.
I know Cases will be available from v11, but i'm not going to upgrade for some time
What is the best way to achieve this?
Any help will be appreciated! thank you