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Outlook 365 Configurations for Email Campaign Success

Michael Compisi

Does anybody have some good guidance on how best to configure Outlook 365 to support outbound email campaigns?  We are having some challenges in getting email campaigns out the door without triggering O365 shutdowns/flagging for suspicious behavior.  It seems as though our parameters within Sugar are set below (more conservative) than their recommended thresholds so it seems to be pointing to O365 configuration issues.  Any insight would be greatly appreciated.

Thanks.

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    We "successfully" email out of Sugar using Campaigns and from the Emails Module using shared mailboxes. The configuration was a lot of trial and error. We also have incoming email operational both to create cases and also to handle campaign bounces. (We only experience genuine bounces). Our configuration does not cater for users emailing from their email address - see ongoing issues i next paragraph.

    Despite this, there are still some ongoing problems that do not affect us day to day that need improvement and we have logged those issues with SugarCRM. Whilst there are some issues on the Office 365 side, SugarCRM could definitely improve the process within Sugar as well.

    Recently we experienced some very bizarre behaviour with a customer that was definitely an issue with Office 365 so that doesn't help either.

    If you don't get this resolved with others in your time zone, let me know and we can organise an online call. (I'm in Australia AEST)

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    We "successfully" email out of Sugar using Campaigns and from the Emails Module using shared mailboxes. The configuration was a lot of trial and error. We also have incoming email operational both to create cases and also to handle campaign bounces. (We only experience genuine bounces). Our configuration does not cater for users emailing from their email address - see ongoing issues i next paragraph.

    Despite this, there are still some ongoing problems that do not affect us day to day that need improvement and we have logged those issues with SugarCRM. Whilst there are some issues on the Office 365 side, SugarCRM could definitely improve the process within Sugar as well.

    Recently we experienced some very bizarre behaviour with a customer that was definitely an issue with Office 365 so that doesn't help either.

    If you don't get this resolved with others in your time zone, let me know and we can organise an online call. (I'm in Australia AEST)

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