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Help Text not working

Shivshankar Gawande

Hello Everyone,

I had a currency type field, as displayed in below snap but Help text of that field not showing on UI

On the UI, i am getting this:

How i can fix this. Please assist me

Thanks in Advance

Parents
  • +1

    There is a case where you might see different things in Studio and reality: conflicting code changes to the Vardef Extensions.

    Sugar's Studio puts changes in custom/Extension/modules/<your Module>/Ext/Vardefs/* in files with names like

    sugarfield_the_field_name.php

    but developers can also make changes in code with any filename they want and there is a risk that those changes may conflict.

    Check your

    custom/modules/<your Module>/Ext/Vardefs/vardefs.ext.php

    look for the field in question and see if there are multiple definitions. That file should tell you which file those changes are coming from.

    See if that is what is happening. 

    Else the only thing I can think of is that the Repair Rebuild after the help was changed failed and your cache was not updated.

    Or for some reason the permissions on your files are off and the Ext/Vardefs/vardefs.ext.php file in your module is not getting updated.

    Also, check your sugar log and PHP log when you QRR to see if you can see any issues there.

    FrancescaS

Reply
  • +1

    There is a case where you might see different things in Studio and reality: conflicting code changes to the Vardef Extensions.

    Sugar's Studio puts changes in custom/Extension/modules/<your Module>/Ext/Vardefs/* in files with names like

    sugarfield_the_field_name.php

    but developers can also make changes in code with any filename they want and there is a risk that those changes may conflict.

    Check your

    custom/modules/<your Module>/Ext/Vardefs/vardefs.ext.php

    look for the field in question and see if there are multiple definitions. That file should tell you which file those changes are coming from.

    See if that is what is happening. 

    Else the only thing I can think of is that the Repair Rebuild after the help was changed failed and your cache was not updated.

    Or for some reason the permissions on your files are off and the Ext/Vardefs/vardefs.ext.php file in your module is not getting updated.

    Also, check your sugar log and PHP log when you QRR to see if you can see any issues there.

    FrancescaS

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