How determine active users?

Hi guys.

Over 3 years ago I asked:

I´m trying to determine which of my Sugar users are in fact active users of Sugar and which ones don´t use the system. I created a report on the Users module with last login info but it seem´s that the report does not factor in users that hardly ever log in but use the OPI (i.e. those users seem to be inactive but are not). Any ideas?

Wondering if there has been any new way to determine this?

Thanks,

KGM

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  • Do not forget to switch on session tracking. Action tracking is not used in many actions esp reading records via REST interface, so only the session tracking gives you information about all logins via Ui or REST interface.

    When you call "select * from tracker_session" you get results like this:

    Line 1 shows a session which is still open. 

    Line 2 (active=0) results from s session which used actively an /oauth/logout call to terminate.

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

Reply
  • Do not forget to switch on session tracking. Action tracking is not used in many actions esp reading records via REST interface, so only the session tracking gives you information about all logins via Ui or REST interface.

    When you call "select * from tracker_session" you get results like this:

    Line 1 shows a session which is still open. 

    Line 2 (active=0) results from s session which used actively an /oauth/logout call to terminate.

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

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