I cannot launch an email through Sugar Connect Side Panel on the Quotes Module

Hi Erik,

I'm not sure if I fully grasp what your question pertains to. Based on your screenshot, it appears you are looking at the subpanels of quote record viewed through Sugar Connect. Are you saying that when you click the + from the email subpanel, Sugar Connect does not bring up a new email to compose? If so, does clicking the + result in any behavior?

Hi Erik,

I'm not sure if I fully grasp what your question pertains to. Based on your screenshot, it appears you are looking at the subpanels of quote record viewed through Sugar Connect. Are you saying that when you click the + from the email subpanel, Sugar Connect does not bring up a new email to compose? If so, does clicking the + result in any behavior?

Thank you for your response. Sorry for any lack of clarity but you are correct in your assumptions. I am viewing this Sugar Connect in the Outlook Desktop (We have Office 365 so it should be the latest version).

When I click on the + it does nothing happens at all (so no email, just nothing).

It does work on other Modules within Sugar Connect. For example, if I am in a Contact Module and click the +, it brings up an email in Outlook with the Contact in the “To:” field.

Best regards,

Erik Rose