With the unprecedented effects of COVID-19 felt by our global community, we'd like to notify you that we are extending security support for all Sugar Enterprise and Professional instances on version 8.0.x, through October 30, 2020.
In previous communications, we shared an End-of-Support date of April 30, 2020; however, due to recent events, we have made the decision to extend the 8.0 security support window. We understand the rapidly evolving challenges that many businesses are now facing, and we make this decision to provide the utmost support to our community as we remain unwavering in our dedication to our customers' success.
If you are in the process of upgrading to a supported version, we recommend that you stay the course. A supported version will benefit your business by diminishing the level of effort required for continuous fixes, enhancements and security updates. While we are extending the services, we still urge you to upgrade as soon as possible if you have not begun the process. For further assistance, please contact SugarCRM Support at firstname.lastname@example.org.
If you are seeking additional assistance with upgrades, SugarCRM offers a Technical Advisory Service for upgrade planning. This packaged offering includes planning assistance, a health check review, a project plan template, and a post-upgrade review to ensure successful outcomes. For any additional information, contact us at email@example.com.
Chief Technical and Product Officer, SugarCRM