Sugar 7.9 will reach its End-of-Life (EOL) date on November 15th, 2018, meaning SugarCRM will no longer be providing customer support, maintenance patches, or bug fixes for 7.9. All customers deployed On-Premise and still using Sugar 7.9 in production should consider one of the following options at this time:
- Migrate to Sugar Cloud prior to the End-of-Life date. All requests to migrate to Sugar Cloud must be submitted by November 15th, 2018.
- Upgrade to version 8.0 (with the current patch being 8.0.1 at the time of this post), which will be supported until October 31, 2019, with an optional 12 months of extended support available for purchase. Sugar 9.0 will be released in Spring 2019.
- Purchase extended support for version 7.9, which extends support through November 15, 2019. This will ensure customers running 7.9 beyond November 15th, 2018 will be eligible to receive critical security fixes. Please reach out to your SugarCRM sales representative for additional details about this program or send an email to sales@sugarcrm.com.
We understand that this announcement will require an action on your part and we aim to facilitate whichever path you choose in the most seamless way possible. Please contact your sales or support contact with any questions and we’ll look forward to helping you get the most out of Sugar.
More information about the On-Premise release process can be found here: New Sugar Release Process. Upgrade paths can be found at Upgrade Paths for On-Site Installations and information on upgrading can be found at the following links:
- Ultimate 7.9 Installation and Upgrade Guide
- Enterprise 7.9 Installation and Upgrade Guide
- Professional 7.9 Installation and Upgrade Guide
Please review the Supported Versions page on the Support site for a complete list of Sugar EOL dates.