Join SugarCRM and AWS for an Amazon Connect 2-Day Workshop!
January 19 - 20, 2021
Amazon Connect is a cloud-based contact center solution that provides easy setup and management of customer contact centers.
SugarServe is a customer service platform for omnichannel case management that seamlessly embeds omnichannel customer interactions in an innovative Service Console user interface.
The Sugar Serve – Amazon Connect integration joins these powerful tools together and enables businesses to create extraordinary customer experiences and deliver reliable customer engagement at any scale.
The Sugar Amazon Connect Workshop includes hands-on experience provisioning agents, scripts, BOT’s and Speech Recognition while you learn how to integrate AWS services such as Lex, Lambda, Polly, and DynamoDB into a contact center. Attendees will gain a better understanding of the benefits of a contact center in the cloud with AWS vs other cloud solutions.
This session is tailored to current admins of CRMs, PBX’s, IVR’s, and ACD/Contact Centers.
Space is limited. Register Today.