We have an "automatic" BCC to our SugarOnDemand installation for all email sent by our Sales and Service Personnel. We also have an automatic redirect of inbound email from the email server to some "generic" email addresses using the Sugar BCC address. It works well to capture all the inbound emails to some "generic" addresses (like Sales and Service) and all outbound email from Sales Reps and Service Personnel.
I'm looking for a way to set an alert in the BPM when an email from a customer or prospect is received (or a sales reps outbound email) arrives to or from an email address that isn't in the Contacts Module.
I realize that the email module in Sugar is very limited (some of us would like to have it in Studio and more functionality in BPM)...
Does anyone have a suggestion? Thanks.