/engage/b/sugar-news/posts/how-ai-is-helping-support-reps-turn-frustration-into-customer-loyaltyPicture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...en-USTelligent Community 12