Once we’ve created a Sugar Integrate organization for you, you should receive an email from our team with your credentials.
Based on your needs, you’ll be given credentials to one or more of the following environments:
Staging is limited to 5,000 API calls/mo per authenticated instance. If you exceed this limit, we reserve the right to disable your account or ask you to move into a production environment.
Your first step in creating a new integration will be to use Adapters to authenticate to your Sugar instance(s) and any 3rd party applications you want to integrate. There are Adapters for Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional.
For Sell/Serve/Ent/Pro instances, you should first make sure you disable IP address validation. This is necessary to prevent your integration from being logged out unexpectedly.
As a next step, we recommend that you take a tour of Sugar Integrate.
Frequently Asked Questions
What is Sugar Integrate?
Sugar Integrate is a brand new integration platform as a service (iPaaS), that is purpose-built for Sugar developers so that they can deliver on CX integration needs faster and accelerate business benefits.
Sugar Integrate will enable developers and skilled administrators to create programmatic connections between IT systems, applications, and devices in order to sync and share data. It provides integration tooling, a configuration interface, and also pre-built components that make connecting Sugar products to external systems faster and more cost-efficient than building the integrations from scratch.
Sugar Integrate will support connecting to over 200 popular business applications across integration, migration, and community catalogs. Sugar Integrate is compatible with both cloud and on-premise deployments of Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional.
How do I get access to Sugar Integrate?
If you are interested in purchasing Sugar integrate for your business, please visit our Sugar Integrate section of sugarcrm.com: https://www.sugarcrm.com/solutions/integrate/
Developers may request a test account in Sugar Integrate by filling out the form here:
What are the available Sugar Integrate environments?
Sugar Integrate is currently available in 3 environments in two different AWS regions in US West and EU (Ireland). You’ll know what environment you are using by the URL.
Depending on your needs, you may have organizations within one or more of these environments. Your org and user credentials are going to be different for each environment.
What do I need to know about the staging environment vs the production environment?
Staging environment has a 5,000 API call / month limit per authenticated integration instance. If you exceed this limit, we reserve the right to disable your account or ask you to move into a production environment.
Features are first released to the staging environment before moving to production. So you can try out cool new features before they hit production, but you are more likely to run into bugs as those get ironed out.
Staging environment is only in one region and doesn’t receive the same level of resources or product support as the production environments.
Production environments are available to paying customers and key partners.
How do I manage users in my Sugar Integrate organization?
The initial user account that we create for a new Sugar Integrate organization will be an Org Admin. It will be that user’s responsibility to add any additional users from your company that need access to the platform.
Documentation on how to manage users within your Sugar Integrate org can be found here: https://integrate.apidocs.sugarcrm.com/home/manage-users
Sugar Integrate has an Organization, Account, User hierarchy and security model that differs from other Sugar products. Learn more here:
How do I add another admin?
We recommend designating at least one other Org Admin user who can also add and remove other users. This is done by updating a user to add the Organization Administrator role.
More information on Sugar Integrate roles can be found here:
How do I monitor the API usage of my adapter instance?
You can visit the Adapter Metrics section of the Activity panel. From there you can retrieve metrics from the past 30 days.
Where can I find product documentation on how to use Sugar Integrate?
Sugar Integrate product documentation is hosted on it’s own dedicated site:
What other learning materials are available for Sugar Integrate?
SugarU is SugarCRM’s learning platform for all of our products. You will find courses and videos like the Getting Started with Sugar Integrate course or a demo video like the ones in Sugar Integrate demos course.