Dear friends, I am looking at what would be the best way to Auto Close inactive support Cases (Sugar Sell Advance (cloud) 13.2, soon to be 13.3) Our support guys are busy and regulary end up with 100's of 'Assigned' cases. Going back and closing them…

Hi, I have a questions about case management and SLAs, summarised basically as "Can we achieve SLA tracking and reporting in Sugar similar to that offered by a product like JIRA (www.atlassian.com/jira) ?" Here is a little more context of what we want…