• First response not calculated

    Hello everybody! My team and I wanted to use the First Response fields that are available in Sugar 10. We were planning to use it to get a better view of SLAs and deliver better customer experience. Following the documentation we found that Business…

  • Best practice for trigger a process definition after a long period of time.

    Hello, I hope you are all well. I have a request from my business to update a field on the contact record after 120 days, simple enough, so I thought. My first thought was to create a Process Definition to look for the event and wait 120 days. But I had…

  • 10.0.1 - Issue with BPM Workflows that are triggered once

    Hello everybody, we got a weird issue with the 10.0.1 enterprise edition (that can not be reproduced on a 10.0.0 on site or 10.1.0 cloud). I got a new module call "SUBMISSION" ; a Submission is linked to multiple ANSWERS (also a new module). For…

  • Import Business Rules From Spreadsheet

    Has anyone come across a tool that will create a Process Business Rule from a CSV file? We are looking to assign Leads based on ZIP Codes and entering thousands of ZIP Codes through the UI will be very time consuming.

  • Are SugarBPM processes triggered before or after logic hooks?

    Hello All, I have a question about how the triggering of SugarBPM processes compares to the triggering of logic hooks. We have three before_save logic hooks in the Opportunities module that are indexed to run in a specific order. I'm considering replacing…