RE: GET request return 500 internal server error with max_num -1

Autchara Chaiprom — Mon, 06 Oct 2025 09:55:51 GMT

Yes, confirmed. I will open a support ticket.

Thank you for your suggestions 🤗 , BR

RE: GET request return 500 internal server error with max_num -1

Andre Serrazina — Fri, 03 Oct 2025 08:45:35 GMT

Thanks for sharing this scenario.

From what I can see, the request you’re referring to is likely the one powering the Case Summary Dashlet, as shown in the screenshot below.

It looks like this out-of-the-box dashlet doesn’t handle a large number of related Cases very well (tens of thousands).

To confirm, the best next step would be to remove the dashlet temporarily and check whether your users can load the Account record properly again. If that resolves the issue, I’d recommend opening a support case so our team can link this to the documented defect related to this dashlet and prioritize it accordingly.

#74382 ( portal.sugarondemand.com/ )

Let me know if this helps confirm the root cause.

Cheers,

André