How can I override the default "click on phone number" action?

RE: How can I override the default "click on phone number" action?

Marco Gateno — Thu, 15 Sep 2022 02:38:21 GMT

I sort of get it. In my case I need to send a POST call to my contact center API with a custom format that will tell it who the agent logged in is, and the number to dial. I would have to contstruct the call reading the agentId and the phone number.

I would appreciate any suggestions on how to build this call.

Not new to nodejs or APIs, but very new to SugarCRM.

Rgds,

RE: How can I override the default "click on phone number" action?

Community Alumni User — Mon, 28 Nov 2016 10:38:07 GMT

Hi André, Tenfold offers an integration for Sugarcrm and has features such as click to dial, automatic call logging, easy note taking and task creation, screen pops on inbound and outbound calls, new lead/contact creation when no matching records, support for cases/opportunities and advanced analytics on the backend. Hope that helps! https://www.tenfold.com/integrations/sugarcrm/

RE: How can I override the default "click on phone number" action?

Tevfik Tümer — Wed, 13 Jul 2016 13:11:21 GMT

Hi André,

I'm glad it worked.

Best Regards

Tevfik Tümer

Developer Support Engineer

RE: How can I override the default "click on phone number" action?

André Policarpo — Wed, 13 Jul 2016 12:20:20 GMT

Tevfik Tümer Thanks a lot this worked perfectly!

If you don't mind I have one more question. Now that I have the doMagic function running when the phone number is clicked, how can I access the clicked phone number in the phone.js?

EDIT: Nevermind, I figured it out through a bit of trial and error

RE: How can I override the default "click on phone number" action?

Tevfik Tümer — Tue, 12 Jul 2016 12:02:35 GMT

Hi André,

Yes. You can do this customisations by copying your hbs file

from

./clients/base/fields/phone/phone.hbs

./custom/modules/<YOUR_CUSTOM_MODULE>/clients/base/fields/phone/phone.hbs

For the js file, you would need to create the file by yourself like;

./custom/modules/<YOUR_CUSTOM_MODULE>/clients/base/fields/phone/phone.js

After changes, do not forget to run Quick Repairs and Rebuild.

Best Regards

Tevfik Tümer

Developer Support Engineer

RE: How can I override the default "click on phone number" action?

Mehul Bhandari — Tue, 12 Jul 2016 11:46:15 GMT

Hi André Policarpo

yes to every sidecar module.

RE: How can I override the default "click on phone number" action?

André Policarpo — Tue, 12 Jul 2016 10:25:46 GMT

Thanks a lot for the useful response!

Sorry to bother you with such trivial questions, but this should be done with a custom module am I right?

Thanks again.

RE: How can I override the default "click on phone number" action?

Tevfik Tümer — Tue, 12 Jul 2016 09:08:01 GMT

Hi André,

Sugar uses default HTML functionality with callto: feature. So, my recommendation about this. I would modify hbs file with a class definition like;

{{#if skypeValue}}
        <a class="my-custom-action-selector" href="callto:{{skypeValue}}">{{value}}</a>
        {{else}}{{value}}
        {{/if}}

Using this class attribute, you can bind any action you want in phone.js initialize function like;

({
  extensFrom: 'PhoneField',
  events: {
    'click .my-custom-action-selector':'doMagic'
  },

  initialize: function (options) {
    this._super('initialize', [options]);
  },

  doMagic: function (event) {
    // do your magic here
    return false; //this will kill the event to run callto:{skypeValue}
  }
})

Hope this helps.

Best Regards

Tevfik Tümer

Developer Support Engineer

RE: How can I override the default "click on phone number" action?

André Policarpo — Tue, 12 Jul 2016 08:26:41 GMT

I'm trying to override the action, yes. What I want to do is to replace the default action which is a html "callto:{skypevalue}" tag with a action of my own.

RE: How can I override the default "click on phone number" action?

André Policarpo — Tue, 12 Jul 2016 08:25:08 GMT

Thanks for the fast response!

I'm quite new to SugarCRM development so there's a thing I'm missing. Should I try your suggestion with a constructed custom module and then install it with the "Module Builer" in the SugarCRM instance?

RE: How can I override the default "click on phone number" action?

Angel Magana — Mon, 11 Jul 2016 17:47:31 GMT

What exactly are you trying to override? The action it performs or the formatting/URL it creates for such phone numbers?

RE: How can I override the default "click on phone number" action?

Mehul Bhandari — Mon, 11 Jul 2016 16:29:17 GMT

hi André Policarpo

yes , you can do by overriding phone handlebar files.

copy clients/base/fields/phone/*.hbs to custom/clients/base/fields/phone

and then load js file using jsgrouping

custom/Extension/application/Ext/JSGroupings

you can click on that and perform action

this is detail.hbs try this

<a href="callto:{{skypeValue}}">{{value}}</a>

</div>

Rebuild JS Grouping Files

Quick Repair & Rebuild