How to modify Listview of a subpanel?

Hi,

You can write process_record logic hook.

Which Sugar version do you use? Which edition?

You never should modify any core files, like files in the include/... directory, if possible.

Each such customization should be done in the custom/... directory to creatze upgrade safe customizations.

The phone numbers are stored in phone fields, so if you look in the definition of these phone fields (e.g. in include/SugarFields/Fields/ (6.x) or clients/base/fields/ (7.x)) you are at the right placeto start with some customizations.
On the other side there is a so called "SkypeOut®-Integration" option which can be set in admin - system settings which creates a callto:-reference on phone numbers (which is accepted by some other cti integrations too). This feature creates a callto:-reference every time a phone number starts with + or 00 or 011.

Offshore Evolution Yes, I am trying process_record. But process_record do not get fired in detail view and subpanels are in detail view. According to docs, process_record Executes when the record is being processed as a part of the ListView or subpanel list. I did not understand what docs meant as part of subpanel list. If it fires on subpanel list then it must fire in the detail view where subpanels are. How can i use process_record to access the subpanel data. Help needed.

As a subpanel view is derived from listview, the process_record hook is called for each visible entry of a subpanel.

So, if you have a logic_hook function for contacts in custom/modules/Contacts/ContactHook.php 

<?php
class ContactHook {
function CallHook($bean, $event, $arguments){
$GLOBALS['log']->fatal("ContactHook:".$event."-".$bean->id);
}
}
?>

and two logic_hooks for that in custom/modules/Contacts/logic_hooks.php

$hook_array['after_retrieve'] = Array();
$hook_array['after_retrieve'][] = Array(1, 'Contacts Hook', 'custom/modules/Contacts/ContactHook.php', 'ContactHook', 'CallHook');

$hook_array['process_record'] = Array();
$hook_array['process_record'][] = Array(1, 'Contacts Hook', 'custom/modules/Contacts/ContactHook.php','ContactHook', 'CallHook');

you get a log entry if you open a single contact and you get log entries for all related contacts if you open a single account because in the account detail view the related contacts are shown in a subpanel which is derived from list view.

sugarcrm.log  - Detail view of one contact

11/14/16 18:27:34 [472][1][FATAL] ContactHook:after_retrieve-378981b4-af4e-4c5e-c90d-5829defe1958

sugarcrm.log - Detail view of one account with 6 related accounts
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-e14a3ca5-fc77-073f-e049-5829dec5355e
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-378981b4-af4e-4c5e-c90d-5829defe1958
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-aa663fce-2dbe-b8ee-1f4d-5829de49911a
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-5f2a4ea8-b524-b38e-fdfe-5829decdbcbd
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-40ff6c7b-6e00-54f9-eb5a-5829dedbc114
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-474901ea-66fe-efb5-b32e-5829de4f6c2d

As a subpanel view is derived from listview, the process_record hook is called for each visible entry of a subpanel.

So, if you have a logic_hook function for contacts in custom/modules/Contacts/ContactHook.php 

<?php
class ContactHook {
function CallHook($bean, $event, $arguments){
$GLOBALS['log']->fatal("ContactHook:".$event."-".$bean->id);
}
}
?>

and two logic_hooks for that in custom/modules/Contacts/logic_hooks.php

$hook_array['after_retrieve'] = Array();
$hook_array['after_retrieve'][] = Array(1, 'Contacts Hook', 'custom/modules/Contacts/ContactHook.php', 'ContactHook', 'CallHook');

$hook_array['process_record'] = Array();
$hook_array['process_record'][] = Array(1, 'Contacts Hook', 'custom/modules/Contacts/ContactHook.php','ContactHook', 'CallHook');

you get a log entry if you open a single contact and you get log entries for all related contacts if you open a single account because in the account detail view the related contacts are shown in a subpanel which is derived from list view.

sugarcrm.log  - Detail view of one contact

11/14/16 18:27:34 [472][1][FATAL] ContactHook:after_retrieve-378981b4-af4e-4c5e-c90d-5829defe1958

sugarcrm.log - Detail view of one account with 6 related accounts
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-e14a3ca5-fc77-073f-e049-5829dec5355e
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-378981b4-af4e-4c5e-c90d-5829defe1958
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-aa663fce-2dbe-b8ee-1f4d-5829de49911a
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-5f2a4ea8-b524-b38e-fdfe-5829decdbcbd
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-40ff6c7b-6e00-54f9-eb5a-5829dedbc114
11/14/16 18:27:34 [472][1][FATAL] ContactHook:process_record-474901ea-66fe-efb5-b32e-5829de4f6c2d