email status not updated to Read when email is opened

RE: email status not updated to Read when email is opened

Enes Saridogan — Thu, 04 May 2023 08:22:03 GMT

Hmm this is so strange because it works on my side ... 12.0.3 ENT on site

RE: email status not updated to Read when email is opened

Francesca Shiekh — Tue, 25 Apr 2023 17:24:17 GMT

Not working on 11.x for me.

RE: email status not updated to Read when email is opened

Thomas Gallus — Tue, 25 Apr 2023 14:06:43 GMT

Hi Enes,

that didn't work for our 12.0.2 Enterprise Sugar.
I opened a support case on that.
Thanks anyway.

Tom

RE: email status not updated to Read when email is opened

Enes Saridogan — Tue, 25 Apr 2023 10:59:01 GMT

Hello Francesca Shiekh,

Here is the solution for your problem.

Create the file custom/modules/Emails/clients/base/views/record/record.js and add the following code :

({
	extendsFrom : "RecordView",

	initialize: function (options) {
	    this._super('initialize', [options]);

		this.model.on("change:status", this._changeEmailStatusIfNeeded, this);

		app.events.on('app:view:change', function(data) {
			this.model.fetch();
		}, this);
	},

    _changeEmailStatusIfNeeded: function(){
    	if(this.model.previous("status") == null && this.model.get("status") == "unread"){ // in order to let the user change status back to unread if they want to
    		this.model.set("status", "read");
    		this.model.save();
    	}
    }
})

The change happened on V8 or V9, I don't remember.

Hope this would help you :-)

Best regards,

Enes

RE: email status not updated to Read when email is opened

Thomas Gallus — Tue, 25 Apr 2023 10:46:20 GMT

Hi FrancescaS,

yes I do. Did you find a solution for that problem?

Tom