An onpremise customer of ours got updated from 9.0.2 to 11.0.2 recently. One of the key features they use is the capability of importing e-mails and creating a case from it. We noticed a difference in how Sugar used to handle the creation of the case and how it is working since the upgrade.
When we open the e-mail the body of the mail (description_html) seems to be fine and looks ok. When we open the created case on the other hand all seems to be scrambled and the HTML is not correctly converted as how it was in 9.0.2. The HTML contains a lot of tables. (it is a form submission converted to a table like structure to show it correctly in e-mail). As said, in the email it looks al correct because HTML is disabled.
Did anyone notice this behaviour as well and if so how can we fix it? We already thought about a temporary solution by adding a description_html field in the cases module and copy the html from the email to the case when it is created and show the description / description_html field based on a checkbox. But that has its drawbacks also.